1. Introduction
This Privacy Policy explains how Stake PH — the online betting and gaming platform operating at stakeph.best — collects, uses, stores, and protects the personal information of its users. It applies to all registered accounts and to any person who visits the platform, even without an account.
Stake PH is committed to handling your personal data responsibly. The platform is built for Filipino players, and this policy is designed to comply fully with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
By creating a Stake PH account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, the contact details for our Data Protection Officer (DPO) are provided at the end of this document.
This policy should be read alongside the Stake PH Terms and Conditions. Together, they form the full agreement that governs your relationship with the platform.
2. Data Controller
For the purposes of the Data Privacy Act of 2012, the data controller responsible for your personal information is Stake PH, operating the platform at stakeph.best. All data collected through the platform is processed under the authority and responsibility of Stake PH.
If you have any concerns about how your personal data is being used, or if you wish to exercise any of your data subject rights, you can contact our Data Protection Officer at the details provided in Section 14 of this policy.
3. What Personal Data We Collect
Stake PH collects personal data in several categories depending on how you interact with the platform. The table below outlines the main types of data collected and the context in which they arise.
Stake PH does not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless it is strictly required for regulatory compliance and you have given explicit consent.
4. How We Collect Your Data
Stake PH collects personal data through the following means:
4.1 Directly from You
When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you provide data to Stake PH directly. This is the primary source of identity and contact data.
4.2 Automatically During Platform Use
Technical and usage data is collected automatically each time you access the platform. This includes your IP address, device identifiers, session timestamps, and interaction data. This collection happens through server logs and, where applicable, cookies and similar tracking technologies.
4.3 From Third-Party Service Providers
Stake PH works with identity verification providers, payment processors (including GCash, Maya, and banking partners), and fraud detection services. These providers may share data with Stake PH in the course of verifying your identity or processing a transaction. All such providers are contractually obligated to handle data in compliance with applicable privacy laws.
5. Why We Use Your Personal Data
Stake PH uses the personal data it collects for the following purposes:
- Account creation and management — to register you as a Stake PH user and administer your account.
- Identity verification (KYC) — to confirm your identity and age in compliance with Philippine regulations.
- Payment processing — to process deposits, withdrawals, and bonus payments accurately and securely.
- Platform operation — to deliver the betting and gaming services you use on Stake PH.
- Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, and platform abuse.
- Customer support — to respond to your queries and resolve issues with your account.
- Regulatory compliance — to meet obligations under Philippine law, including anti-money laundering requirements.
- Platform improvement — to understand how users interact with Stake PH and improve the product over time.
- Promotions and communications — to inform you of offers and updates that are relevant to your account (where you have not opted out).
- Responsible gaming — to monitor betting patterns and identify accounts that may need responsible gaming interventions.
Stake PH will not use your personal data for any purpose not listed above without first obtaining your explicit consent or establishing a new legal basis for processing.
6. Legal Basis for Processing
Under the Data Privacy Act of 2012, Stake PH processes your personal data on the following legal grounds:
- Contractual necessity — processing required to fulfil the contract between you and Stake PH, such as operating your account and processing transactions.
- Legal obligation — processing required to comply with Philippine laws and regulations, including KYC, anti-money laundering, and responsible gaming requirements.
- Legitimate interests — processing carried out for purposes such as fraud prevention, platform security, and product improvement, where those interests are not overridden by your rights.
- Consent — where none of the above apply, Stake PH will seek your explicit consent before processing your data. You may withdraw consent at any time without affecting the legality of prior processing.
7. Who We Share Your Data With
Stake PH does not sell your personal data. We share it only in the following circumstances and only with parties who are contractually bound to handle it appropriately:
- Payment processors — GCash, Maya, GrabPay, Coins.ph, bank partners, and card networks, for processing deposits and withdrawals.
- KYC and identity verification providers — third-party services that verify government-issued identification and proof of address.
- Fraud detection and security providers — services that help Stake PH identify suspicious activity and protect the platform.
- Regulatory authorities — Philippine government bodies and regulators where disclosure is required by law.
- Legal and professional advisors — lawyers, auditors, and similar professionals where required for compliance or legal proceedings.
- Technology service providers — hosting, cloud infrastructure, and platform development partners who process data on behalf of Stake PH under strict data processing agreements.
In all cases, Stake PH ensures that third-party recipients of your personal data are subject to appropriate data protection obligations, whether through contractual terms, regulatory requirements, or both.
8. How Long We Keep Your Data
Stake PH retains personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply as a general guide:
- Account data — retained for the duration of your account and for at least five years after account closure, in compliance with anti-money laundering regulations.
- Transaction data — retained for a minimum of five years following the transaction date.
- KYC documents — retained for five years after your account is closed or your last transaction, whichever is later.
- Support communications — retained for up to two years, unless a longer period is required for dispute resolution.
- Usage and technical logs — retained for up to 12 months from the date of collection.
When data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised.
9. How We Secure Your Data
Stake PH applies a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- TLS encryption for all data in transit between your device and Stake PH servers.
- Encryption at rest for sensitive stored data, including payment-related information.
- Role-based access controls that limit internal access to personal data to authorised personnel only.
- Regular security assessments and penetration testing of platform infrastructure.
- Multi-factor authentication options for user accounts and administrative access.
- Monitoring systems that flag unusual access patterns or potential intrusions in real time.
Despite these measures, no platform can guarantee absolute security. If you suspect that your Stake PH account has been accessed without your authorisation, contact our support team immediately using the live chat function.
10. Cookies and Tracking Technologies
10.1 What Cookies We Use
Stake PH uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you access the platform.
- Essential cookies — required for the platform to function, including login session management and security tokens. These cannot be disabled.
- Analytics cookies — used to understand how users navigate the platform so we can identify areas for improvement. Data collected is aggregated and does not personally identify you.
- Preference cookies — used to remember settings you have chosen, such as language preferences or betting layout configurations.
10.2 Managing Cookies
You can manage non-essential cookies through your browser settings. Most browsers allow you to view, block, or delete cookies from specific sites. Note that disabling certain cookies may affect the functionality of the Stake PH platform. Stake PH does not use third-party advertising cookies.
11. Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Stake PH. These rights can be exercised by contacting our Data Protection Officer using the details in Section 14.
Right to Access
Request a copy of the personal data Stake PH holds about you and information about how it is being used.
Right to Rectification
Ask Stake PH to correct any inaccurate or incomplete personal data held about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Right to Object
Object to specific types of processing, including direct marketing communications. Stake PH will stop that processing unless there is a compelling legal basis to continue.
Right to Data Portability
Request that Stake PH provide your personal data in a structured, commonly used, machine-readable format so it can be transferred to another service.
Right to Restrict Processing
Request that Stake PH limits how your personal data is used while a dispute or investigation is ongoing, rather than deleting it outright.
All data subject rights requests will be acknowledged within 5 business days and responded to within 30 days. If a request is particularly complex, we will notify you and may extend this period by a further 30 days.
12. Minors and Age Restrictions
Stake PH does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults. If Stake PH discovers that a user is under 21, the account will be closed immediately and any funds deposited will be returned through the original payment method, minus any withdrawals already processed.
If you are a parent or guardian and believe that a minor has registered with Stake PH using false information, please contact our support team immediately at support@stakeph.best. We will investigate and take appropriate action promptly.
13. Changes to This Privacy Policy
Stake PH may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data processing practices. When material changes are made, we will notify registered users by email or through an in-platform notification at least seven days before the new version takes effect.
The most current version of this policy is always available at /privacy-policy. The date at the top of the policy indicates when it was last updated. We encourage you to review this policy periodically, especially if you have concerns about how your data is being handled.
Continued use of the Stake PH platform after a policy update takes effect constitutes your acknowledgement of the revised policy.
14. Contact Us & Data Protection Officer
If you have questions, concerns, or requests related to this Privacy Policy or the personal data Stake PH holds about you, please contact our Data Protection Officer (DPO) through the following channels:
- Email: privacy@stakeph.best
- General support: support@stakeph.best
- Live Chat: Available 24/7 through the platform after login
If you are not satisfied with the response you receive from our DPO, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the regulatory body responsible for enforcing the Data Privacy Act of 2012.
For urgent matters involving potential unauthorised access to your account or suspected data breach, use the 24/7 live chat function for the fastest response. For exercise of data subject rights, email privacy@stakeph.best is the preferred channel.